Additive Support Engineer (Remote, US)

Join our applications engineering team as a Applications Support Engineer and play a critical role in empowering users to succeed with our flagship 3D printer. You'll work hands-on with cutting-edge hardware technology and simulation software, travel to customer sites, and help businesses integrate additive manufacturing into their workflow to drive real impact.
 

Expectations:

• Applications engineering - tackle complex customer challenges, providing hands-on troubleshooting and technical support while providing feedback to the product and engineering teams.

• Travel up to 50% of the time to customer sites across the USA and Canada, training customers to print their parts successfully.

• Analyze printer performance and customer usage patterns, providing data-driven insights to improve product development.

• Work closely with sales and marketing to refine the customer onboarding process and identify gaps in knowledge transfer.

• Collaborate with the applications engineering team to optimize slicing strategies and print processes for customers.

• Develop high-quality training materials, including printing guides, process manuals, and technical documentation.
• Innovate slicing solutions for complex geometries, applying Design for Additive Manufacturing (DfAM) principles to enhance printability and efficiency.

Qualifications:

• Post-secondary degree in science, engineering, additive manufacturing, or a related technical field.

• 5+ years of experience in a technical service role or in an applications engineering position within the 3D printing industry

• 2+ years of experience in a customer facing role

• Experience with CAD software and Design for Additive Manufacturing (DfAM)

• Experience in writing reports and technical documentation

• Excellent communication skills (written and verbal) in English

• Knowledge of PrusaSlicer or other open slicing software

• Experience with industrial FFF applications and/or processing high-performance materials (PEEK, PEKK, PEI, PI is a plus).

Nice to haves:

• Experience using industrial 3D printers and post-processing of printed parts

• Knowledge of thermoplastic material science and their industrial applications

• Experience with CSM software

This is a remote job which will require candidates to train in Montreal for up to 1 month.
Travel required: 50% (2 weeks each month).
Must be a US Citizen to apply: Requirement for on-site visits due to ITAR or DoD restrictions.