Description
Principal Responsibilities
My Guest
- Providing guest service and serving drinks.
- Maintain a neat and tidy work area at all times.
- Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.
- Should always conduct him/himself with a pleasant and helpful attitude towards guest, co-workers and managers.
My Product
- Stock bar as per Banquet Event Order.
- Follow Chelsea hotels recipes and measures.
- Prepare inventory sheets and wines for functions.
- Ensure return liquor is stored away.
- Merry all partial bottles at the end of the shift.
- Take all empty bottles down to the loading dock according to the recycling standard.
- Stocking all garnishes required for service.
- Conducting inventory of product at end of shift/function.
- Observe smart serve and responsible service of alcohol all times.
My Colleage
- Open communication with Managers to report challenges or issues.
- Review function sheet with manager.
- Inform manager of any shortage of stock.
My Chelsea
- Complies with Hotel policies and procedures.
- Reports for duty on time and follow Chelsea grooming policy. Nametag must be visible at all times.
- Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.
- Perform other task as assigned by Management
Academic and Working Qualifications
Working Experience
-Previous bartending experience.
-Previous Guest Service experience.
Knowledge Education
-Completion of Smart Serve.
Physical Requirements
-Flexible availability.
-Lifting, moving, and carrying all types of beverages including cases of beer and wine,
canisters of pop mix and bottles of alcohol, juice etc. Distance can be substantial, with
a maximum weight of 15kg.
-Lifting, carrying and replenishing ice throughout the shift. Distance can be substantial,
with a maximum weight of 13kg.
-Lifting, carrying and replenishing glassware throughout the night. Distance can be
substantial, with a maximum weight of 10kg.
-Pushing portable bar. Distance can be substantial, push weight required is unknown.
The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.
As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.