Customer Success Manager (7-Month Parental Leave Contract)
TealBook
Full-time
Remote
Canada
Customer Service
TealBook is looking for a motivated experienced Customer Success Manager to join our team on a full time, contract basis for parental leave coverage. This contract is for an approximately 7-month period, which includes ~1 month of overlap for training and customer handoff and a 6-month coverage period between October 2025 and April 2026.
Please note we are looking to fill this position in Canada (Remote) at this time.
Responsibilities
- Cultivate and nurture relationships with key customer stakeholders, serving as their primary point of contact for needs and concerns
- Proactively engage with customers to grasp their objectives and aid them in achieving success with our products and services
- Deliver ongoing value to customers through business reviews and reporting, ensuring continuous satisfaction
- Act as a trusted advisor with deep domain expertise (on our platform, application, data, and use cases), effectively solving customer problems
- Educate clients and internal teams on industry insights and our unique differentiators in the marketplace
- Craft compelling narratives to communicate value and foster engagement
- Establish and monitor key performance metrics, providing regular updates to management
- Skillfully manage renewal negotiations, collaborating with Strategic Account Managers to drive growth
- Collaborate cross-functionally to enhance the customer experience and foster long-term relationships
- Monitor customer health and maintain detailed records in ChurnZero and Salesforce CRMs for swift issue resolution
- Enhance communication flow between clients and our organization for timely resolutions
- Utilize analytics to drive informed decisions and enhance outcomes for customers
What Are We Looking For?
- 1-3 years B2B Enterprise SaaS customer success experience required
- Procurement and/or Source-To-Pay experience is an asset
- Strong understanding of B2B customer needs, pain points, and purchasing behaviour
- Excellent communication and interpersonal skills for building strong relationships
- Strong analytical and problem-solving skills for quick issue resolution
- Ability to develop customer success plans with measurable metrics and ROI alignment
- Strategic thinker adaptable to changing scopes and customer sentiments
- Passion for delivering proactive customer value and engagement
- Experience in fast-paced, collaborative environments managing multiple projects
- Proficiency in Google Suite (Sheets, Slides) and Microsoft Excel
- Demonstrated track record of customer advocacy and accountability
About Us
TealBook provides an AI-powered supplier data platform designed for the scale and complexity of enterprise procurement. By structuring supplier information at the legal entity level and enriching it with data from verified business registries, TealBook helps organizations eliminate duplication, enhance visibility, and make more informed decisions across sourcing, compliance, and risk. Its platform supports leading procurement systems like SAP, Coupa, and Oracle ERP, helping teams get more from their existing tools through more reliable supplier data.
What We Bring to the Table
🏡 Remote-first team across Canada and the U.S. - work from where you thrive (and have work authorization)
💸 Competitive salary, equity (options), and benefits from day one (health, dental, vision, and more)
🌴 Uncapped PTO, plus a paid winter break (we call it TealWeek) every December (*typically between Christmas - New Years)
Use of AI
- Our expectations of you: At TealBook, we value smart use of tools - including AI. If you use AI to help craft your application, that’s totally fine. What matters most is that your application reflects you - your real experience, thinking, and voice. Be specific and honest. We expect live interviews to be completed by you and without live AI interview coaching. In skills assessments, we’ll tell you if AI tools are allowed, and we’ll care just as much about how you use them. Misrepresentation at any stage will remove you from consideration for current and future roles.
- Our commitment to you: We use AI-driven tools within our applicant tracking system (ATS) to help screen and manage applications more efficiently. These tools help us focus on relevant skills and experience - but final decisions are always made by real people. We do not share or feed your application data into public large language models (LLMs).
Accommodation
TealBook is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process, provided the applicant has met the position requirements. Applicants need to make their requirements known when contacted.