Director, Program Delivery (Insurance)

Are you looking for a meaningful career? Agricorp has an opportunity for a Director, Program Delivery (Insurance) supporting the farmers of Ontario when they need it most. The Director, Program Delivery (Insurance) helps deliver financial and risk management government programs for Ontario’s agriculture sector. They’re a vital part of the Program Delivery division, working alongside customer-oriented senior leaders, and they are responsible for championing a culture of customer service.

The Role

The Director, Program Delivery (Insurance), working with a team of managers, is responsible for providing senior leadership to Agricorp's customer care and underwriting departments ensuring effective and efficient implementation of Agricorp's programs and processes.

In this role, you will:

• Oversee the holistic customer service experience through driving operational performance in the areas of customer care services and underwriting and account services
• Collaborate with senior leaders in Program Delivery to review, assess and align priorities, resources and capacity to achieve organizational performance
• Contributes to the development of strategic and operational priorities for the Program Delivery division with a focus on a culture of customer service
• Resolves escalated customer concerns through an understanding of Agricorp's programs and services
• Communicates priorities, risks and results to their team, Program Delivery division and stakeholders
• Develop and maintain strong working relationships with internal and external stakeholders to enable the effective delivery of Agricorp's programs and services
• Research and recommend forward-thinking approaches to effective program delivery
• Oversee the administration of financial protection programs, in accordance with the appropriate legislation and regulations, in the capacity of Chief Inspector

Job status: Permanent Full-time
Salary: $123,092 – 144,813 
Location: The successful candidate must live in Ontario to perform this role
Work Status: Full time in office or hybrid work arrangements (minimum 3 days per week in office) offered

Qualifications

• Post-secondary degree in business administration, finance, commerce, agricultural business or related field, or equivalent experience
• Minimum of 10 years’ progressive experience in a customer-focused service environment (financial, insurance or public sector preferred)
• Minimum of 5 years of experience in a senior leadership capacity
• Demonstrated experience in overseeing the holistic customer experience
• Demonstrated experience in coaching and developing teams, including leading direct and indirect reporting relationships
• Ability to work in a collaborative team environment
• Knowledge of Agricorp's programs and services and or experience in the public sector is an asset
• Agricultural knowledge is an asset
• A Chartered Insurance Professional (CIP) designation is an asset

Key Competencies

• Analytical thinking – Interprets, links and analyses information and situations by breaking them down into component parts and identifying patterns, connections and underlying issues
• Client focus – Provides service excellence to internal and external clients
• Communication – Listens to others and communicates effectively, fostering open communication.
• Critical judgment, decision making and problem solving – Uses critical judgment to make decisions and solve problems involving varied levels of complexity, ambiguity and risk
• Initiative – Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise
• Leading teams – Leads and supports the performance of a team towards achieving excellent results
• Planning and organizing – Develops, implements, evaluates and adjusts plans to reach goals while ensuring the optimal use of resources
• Strategic thinking and visioning – Links long-range vision to daily work ensuring alignment with Agricorp's strategic direction, and develops and inspires commitment to a vision of success
• Teamwork and collaboration – Works cooperatively within diverse teams, work groups and across the organization to achieve group and organizational objectives.

Background

Agricorp, an agency of the government of Ontario.

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most. 

Apply online

To apply for this position, please go to www.agricorp.com and select Careers. Click on Current Opportunities.   

Please submit your application for this position by Friday, June 20, 2025.

We thank all applicants for their interest; however only those selected for an interview will be contacted directly.