Estimation Manager

Title:                           Estimation Manager

Reports to:                 Body Shop General Manager

Location:                    North York, ON

•  Quality orientation
•  Customer service approach
•  Time management
•  Problem-solving
•  Accountability and reliability
•  Decision-making and judgment
•  Consultation
•  Research
•  Ethics and integrity
•  Planning and organization
•  Application of laws, rules, and regulations
•  Mediation and negotiation
•  Coaching and mentoring
•  Communication
•  Energy and stress management
•  Teamwork

Job Duties

•  Review insurance assignments, repair orders, and quotes to determine repair costs and plan work to be done.
•  Use a repair vs replacement philosophy when drafting all estimates.
•  Train estimators to ensure compliance and profitability are achieved.
•  Collaborate with the general manager and workshop managers to establish priorities and ensure compliance with insurance standards.
•  Assist in receiving vehicles and preparing estimates compliant with insurance and workshop standards.
•  Collaborate with production and parts managers to ensure production and profitability goals are met.
•  Create repair estimates for customers following workshop and insurance company best practices.
•  Take necessary damage photos according to workshop best practices.
•  Actively seek value-added sales opportunities during vehicle inspection.
•  Develop estimates focusing on projected gross margin while managing severity.
•  Upload and update files for our insurance partners accurately and timely.
•  Collaborate with liaison agents to ensure exceptional follow-up and service.
•  Control vehicle production in collaboration with production and parts managers to ensure timely delivery.
•  Review completed repairs to ensure all operations comply with workshop standards.
•  Close repair order files and monitor professional performance in collaboration with production and parts managers to optimize profitability.
•  Maintain comprehensive knowledge and compliance with company and department policies, procedures, and standards.
•  Maintain a clean and orderly work area to comply with all health and safety procedures.
•  Any reasonable request as instructed by your supervisor/manager.

Requirements

•  High school diploma or college degree in automotive body repair.
•  At least 10 years of automotive body repair experience in estimation and/or sales.
•  Experience and proficiency with estimation systems (Mitchell Cloud Estimating & Connect and BMS (Mitchell RepairCenter)).
•  Possess a valid driver's license.
•  Proven leadership and track record of success.
•  Ability to work independently in a highly active environment.
•  Highly flexible, with strong interpersonal skills to work effectively in a diverse work environment.
•  Effective communication skills both orally and in writing.
•  Ability to work under pressure.
•  Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Working Conditions

•  Safety equipment will be required, e.g., steel-toed safety shoes, safety glasses, etc.
•  Overtime may be required.
•  Job-related risks.
•  Exposure to loud noises.
•  Work indoors and outdoors.