Inside Sales Representative / Représentant des ventes internes

As RWS furthers its market expansion as a leader in language services, we are seeking inside sales team members that possess the drive, passion and potential, to achieve and exceed in delivering the value of our technology and language services solutions. As an Inside Sales Representative you will have the opportunity to join a dynamic, high energy sales team.

About Strategic Content Solutions -SCS

Strategic Content Solutions, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. SCS works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients.

Key Responsibilities 

•  Work closely with sales and marketing on lead generation programs and campaigns.
• Develop qualified opportunities that result from outbound prospecting activities for the field sales team to pursue.
• Nurture prospects during the early stages of opportunities.
• Deploy high-volume cold calling and emailing strategies to establish new, high-quality prospective clients and contacts.
• Map organizations in regards to business units, influencers, sponsors, and power sponsors.
• Qualify prospects against established criteria prior to passing them to sales as a qualified lead.
• Utilize modern selling and marketing techniques and tools to communicate effectively with key business decision makers. This includes: leveraging digital communications (phone, email, and chat) to build relationships with potential prospects to develop and create sales accepted leads.
• Update and meticulously maintain CRM database (Salesforce).

Success will be measured based on the following criteria:

• Qualified leads passed and accepted to the field sales team
• Progress of deals through sales cycle
• Opportunity value generated from lead(s) passed
• Revenue value achieved from lead(s) passed
• Activity levels (including but not limited to dials, talk time, connects, emails sent)

Skills & Experience

• Excellent and effective verbal and written communications skills
• Excellent command of English. Fluent command of other languages is an asset.
• One to five years of tele-prospecting/tele-qualifying
• Demonstrated track record of success as inside sales representative
• Bachelor’s Degree required (a combination of education and experience will be considered.)
• Business-to-business (B2B) sales experience with a technology and service company in the same industry as RWS is an asset.
• Familiarity with marketing automation and SalesForce CRM
• Strong verbal, written communication and presentation abilities.
• Active listening to assess prospect needs and opportunities
• Able to perform prospect and account research to prepare for calls.
• Discipline to maintain high call volumes.
• Ability to articulate relevant value messaging across various buying roles.
• Detail oriented and able to report results in a concise format
• Ability to adapt to changes in roles and responsibilities
• Persuasive, results-orientated and practical, eager to open up new business opportunities

Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities. 

It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences. 

With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

RWS Values  

We Partner, We Pioneer, We Progress – and we´ll Deliver together.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

RWS is an Affirmative Action Employer. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf