Jr. Customer Service Specialist

The team you will be a part of

The Customer Services (CS) team is responsible for various customer service areas, including technical support, account management, operations, maintenance, network design, deployment, integration, transformation, and education. The team's focus is on generating revenue and improving customer satisfaction through effective planning, designing, deploying, integrating, optimizing, operating, and maintaining services.

• Perform tasks with moderate guidance while adhering to established guidelines and policies.
• Analyze factual information and potential solutions to resolve various straightforward problems, utilizing your knowledge and professional experience.
  Troubleshoot, diagnose, advise, and implement corrective actions to address technical issues reported by customers, ensuring that customer information is adequately protected.
• Contribute to compliance with customer Service Level Agreements (SLAs) and maintain high-quality performance in Key Performance Indicators (KPIs).
  Promptly engage and collaborate with higher-tiered support levels as needed; in some cases, work with contracted third-party vendors under maintenance agreements to resolve issues.
• Manage and nurture customer relationships daily, providing appropriate follow-up and ensuring case information is kept up to date in the support tool.
  Create simple knowledge management articles and reuse existing ones.
• Apply software services processes, policies, tools, and documentation, and contribute to their continuous improvement.
  
  
   

We’re looking for someone who has:

• A four-year Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field.
• A positive attitude towards learning! You should enjoy diving into documentation, shadowing experienced colleagues, and asking questions. We want you to take what you learn and put it into practice.
• Great written and verbal communication skills.
• Willingness to travel for training and for various internal and external meetings when needed.

It would be wonderful if you also have:

• Excellent customer communication skills and a knack for delivering presentations effectively.

We can’t wait to see how you can grow with us!