Outside Sales Representative - Residential

The incumbent will have strong interpersonal skills to promote and sell various HVAC-R products, primarily to authorized resellers of the residential brands distributed by the Master Group. He/she will be responsible for evaluating and maintaining the full sales potential of new and existing customers.

What you will accomplish with us:

Customer account management:
- Evaluate customers' retailer agreement potential;
- Assess customer needs and recommend appropriate products;
- Establish strategies to achieve sales objectives;
- Responsible for using CRM to manage customer accounts.

Represent Groupe Master products to customers:
- Promote and implement programs and promotions to retailers;
- Responsible for acquiring the technical knowledge required for product representation;
- Presentation of product applications for use in HVAC systems;
- Preparation of purchasing proposals and quotations;
- Preparation and presentation of promotional materials;

After-sales service :
- Communicate with customers to resolve problems after the sale and ensure follow-up;
- Coordinate with the after-sales service (AS) department to resolve technical problems.

What You Bring to Our Team:

Training and qualifications
- DEP, DEC or BAC in engineering or related field / relevant experience
- Sales-related training
- Experience in sales or in a technical field related to HVAC products

Qualities and skills
- Good sales skills;
- Autonomy in managing priorities and schedules;
- Ability to collaborate;
- Ability to be coached and to understand company objectives;
- Have a sense of urgency;
- Good communicator:
- Ability to make presentations to an audience;
- Ability to work with all levels of the company (managers, inside and outside sales, administration, etc.).
- Diplomacy and courtesy
- He or she will have both human and technical skills, able to manage customers, communicate effectively and solve problems.
- He or she will have good interpersonal skills, empathy, active listening and the ability to adapt to situations. He or she will master the company's tools and processes and be able to make informed decisions.
- He or she will be highly adaptable and integrated.
- Adapt to different sales circumstances and customer types
- Optimistic and perseverant

Required knowledge

- Very good spoken and written knowledge of French and English;
- Knowledge of the CVAC product range

Compensation Information:
Base Salary Range: $85,000 - $100,000 annually
Supplemental Pay Types Include: Annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.