Team Lead - Front Desk

In addition to the duties and responsibilities of the Member Engagement Associate position, the Team Lead is responsible for:

• Support with delegating tasks throughout shift (i.e. cleaning)
• Ensuring Club Walk Through/Locker room walk-through schedules are completed
• Supporting with Daily Snapshot and Daily Reports
• Ensuring/monitoring MEAs breaks are taken at appropriate times
• Assisting with sick calls/shift changes during low supervision hours
• Assisting with communicating upcoming events, changes or promotions
• Supporting MEAs with questions and new procedures
• Ensuring Lost and Found is neat and organized – log and bins
• Ensuring laundry and towel folding is being completed
• Passing information to Teams – Make sure everyone is on the same page
• Leading by example while displaying a positive can do attitude
• Provide frontline support to address member concerns and escalations independently during periods of low supervision
• All other duties as assigned