Yoush
Consulting is excited to partner with a Canadian start-up to help build their
next global success. We are hiring the best talent in Information Technology in
Toronto, and across several European countries. If you wish to be part of a
global success story building life changing technologies that help millions of
people living a healthier life, then you must contact us.
Technical Support Engineer (Perm "Toronto-REMOTE")
This
is a central and dynamic position within the organization. The candidate will
provide technical support to current and prospective clients, contribute to the
development of self-help content, and provide technical support related to
company IT systems. Great communication, time management, and social skills are
essential as you will be responsible for managing a variety of support matters
while providing excellent “customer” service. You may be asked to contribute to
the software testing or bug fixes, and installing and configuring company
products.
Responsibilities
o Respond to incoming support requests
from customers in a timely manner
o Investigate and resolve technical
support issues prior to escalation
o Develop user documentation, knowledge
base, and other self-help content
o Provide pre-and post-sales technical
support to sales and marketing staff
o Be proactive and help customers plan
for their needs and future demand
o Install, configure and maintain company
products and IT systems
o Contribute to product testing and
development activities on some occasions
Qualifications
o Must have excellent English
communication skills; both verbal and written
o Must have experience in technical
support, server administration, or other IT fields
o Ability to troubleshoot web application
using Chrome DevTools or similar tools
o Demonstrable skills with scripting
languages such as Python, Perl, or Bash
o Working knowledge of networking
protocols, such as HTTP(S), SMTP, TLS, and DNS
o Experience with configuring Linux and
Windows server environments
o Experience with server virtualization,
configuration, and maintenance
o Experience with database administration
Nice-to-have
o Experience using or developing software
for medical imaging
o Experience with using software
development tools and methods (source control, unit testing, bug tracking,
continuous integration, etc.)
o Thorough understanding of the latest
security principles, techniques, and protocols
o Good problem-solving skills and ability
to work under pressure
o Ability to participate in multiple
projects concurrently
o Excellent communication skills (verbal,
written, and presentation)
o Ability to understand new technologies
quickly is essential
o Good interpersonal skills and
customer-focused mindset
Qualifications
o Must have excellent English
communication skills; both verbal and written
o Must have experience in technical
support, server administration, or other IT fields
o Ability to troubleshoot web application
using Chrome DevTools or similar tools
o Demonstrable skills with scripting
languages such as Python, Perl, or Bash
o Working knowledge of networking
protocols, such as HTTP(S), SMTP, TLS, and DNS
o Experience with configuring Linux and
Windows server environments
o Experience with server virtualization,
configuration, and maintenance
o Experience with database administration
Nice-to-have
o Experience using or developing software
for medical imaging
o Experience with using software
development tools and methods (source control, unit testing, bug tracking,
continuous integration, etc.)
o Thorough understanding of the latest
security principles, techniques, and protocols
o Good problem-solving skills and ability
to work under pressure
o Ability to participate in multiple
projects concurrently
o Excellent communication skills (verbal,
written, and presentation)
o Ability to understand new technologies
quickly is essential
o Good interpersonal skills and
customer-focused mindset