Diagnostic Systems Specialist - Medical Imaging and Laboratory Services

The Diagnostic Systems Specialist performs all related activities including: Imaging Informatics Administrator (PACS), LIS Middleware Specialist (Laboratory), as well as being a System Administrator for various departments – Digital Pathology, Cardiology, Neuro-Diagnostics (EEG/EMG), Patient Access. This includes but is not limited to managing the day-to-day integrity of responsible applications, troubleshooting end-user calls, and the Project Management of system/application upgrades.

Contribute to safe, quality care by

• Provide expertise in related workflows, processes, and technologies for managed applications
• Act as a departmental resource for end-users; providing technical support, working with ICAT teams on cross-department workflows, working with vendors for escalated issues, and training/knowledge transfer.
• Provide expertise in the planning, development, and implementation along with operation management and troubleshooting of managed systems.
• Liaise with ICAT and Business Systems when required.
• Develop processes to maintain data integrity and information security for managed application.

What must you have?

• Medical Radiation Technology (MRT), Ultrasound (ARDMS), Medical Laboratory Technology (MLT), Clinical Informatics Certification(s), or Imaging Informatics Professional Certification (CIIP).
• Graduate from a recognized health or health system related post-secondary program

What else do you bring?

• Experience with on-call support for system critical applications or servers on a 24/7 basis.
• Strong aptitude and desire to learn new software programs, including EMR, PACS, Dictation software, Laboratory Middleware, or any future innovations
• Ability to multitask several end-user issues in an efficient manner.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• Minimum of 3 years experience in a medical imaging environment such as a PACS environment or experience managing laboratory middleware.
• Experience in PACS, and Electronic Medical RIS/LIS, or able to become a subject matter expert in electronic medical record workflow and management.
• Working knowledge of MIS guidelines.
• Experience as a PACS Administrator preferred.
• Clinical Informatics Certification(s) preferred.
• Experience with report writing analysis, project management and data mining preferred.
• Server Systems Administration is an asset.
• HL7 Interface experience or knowledge is an asset.
• PC desktop troubleshooting experience is an asset.

*May be required to work at any site of Mackenzie Health

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.