Full Stack Developer, product support specialist

Company Description

EN(FR BELOW)

Astucemedia is a global leader in innovative creative and software solutions for real-time data visualization on live TV, studios, museums, immersive experiences, and sports venues. Our software and services enhance augmented reality graphics, virtual sets, video walls, interactive apps, and on-screen overlays across television and digital platforms.

We’re a team of passionate trailblazers who thrive on creativity, collaboration, and cutting-edge technology—and we’re looking for someone who’s just as excited to shape the future with us.

With our proprietary Data Platform software and plugins for real-time graphics engines by Vizrt, Unreal, and Unity, Astucemedia stands at the forefront of data-driven graphics for finance, sports, and elections. Our esteemed clients include ABC News/Disney, NBC Universal, Fox Sports, CBS Sports, beIN Sports, NFL Network, BNN Bloomberg, Yahoo Finance, CBC, Radio-Canada, Sky News Arabia, Al Arabiya, Dubai TV, The Media Majlis Museum in Qatar, and Times Square.  

FR

Astucemedia est un leader mondial reconnu pour ses solutions créatives et logicielles innovantes dédiées à la visualisation de données en temps réel. Nos technologies s’intègrent dans des contextes variés tels que la diffusion en direct à la télévision, les studios, les musées, les expériences immersives et les enceintes sportives. Nous révolutionnons les graphiques en réalité augmentée, les décors virtuels, les murs vidéo, les applications interactives et les superpositions à l’écran sur les plateformes télévisuelles et numériques. 

Avec notre logiciel propriétaire Data Platform et nos plugins compatibles avec les moteurs graphiques en temps réel tel qu'Unreal, Unity, Vizrt, Ventuz, Astucemedia s’impose comme un acteur de premier plan dans les graphiques interactifs, notamment pour les nouvelles, la finance, le sport et les élections. 

Nous sommes fiers de collaborer avec des clients prestigieux tels que ABC News/Disney, NBC Universal, Fox Sports, CBS Sports, beIN Sports, NFL Network, BNN Bloomberg, Yahoo Finance, CBC, Radio-Canada, Sky News Arabia, Al Arabiya, Dubai TV, The Media Majlis Museum au Qatar et Times Square. 

Job Description

As a key member of our software development team, working closely with the services department, the Full Stack Developer / Product Support Specialist will be responsible for:

Support & Maintenance

• Providing Level 1 & Level 2 support to existing clients.
• Performing quality checks for product releases and updates.
• Conducting routine health checks on client systems.
• Documenting client solution workflows.
• Logging and escalating support issues to the development team.
• Automating monitoring and support tasks using scripting languages (C#, Python, VBScript, SQL).

Deployment & Operations

• Coordinating software releases with project stakeholders and clients.
• Deploying software updates across internal staging and production environments.
• Designing and maintaining automated deployment strategies.
• Administering cloud services to support development activities.
• Managing Windows Server failover clusters.
• Implementing and maintaining application monitoring solutions.
• Handling SQL Server deployment, maintenance, and database migration strategies.

Collaboration & Documentation

• Contributing to technical documentation and process improvement.
• Participating in testing and quality assurance initiatives.

Qualifications

• Bachelor degree or equivalent in computer science.
• 3+ years experience in a similar role.
• Experience with 2 out of 3: cloud solutions, continuous integration tools, writing PowerShell/Bash scripts
• Experience with some of the tools we use: AWS, Team City, MsSQL, Jira, Confluence, BitBucket, GitKraken, Windows Server, Failover Clusters
• A good knowledge of SQL and at least one DBMS.
• Have previously deployed, managed or custom-built application monitoring solutions/dashboards.

Additional Information

EN

• Comprehensive Group Insurance – including medical, dental, and online telemedicine support via Dialogue

• RRSP Matching Program – plan for your financial future with company contributions

• Wellness Allowance – support for personal well-being (gym, sports, mental health, etc.)

• Team Activities & Events – regular social and team-building opportunities

• Office in Montreal’s Old Port – a vibrant and inspiring workspace in the heart of downtown

FR

• Assurances collectives complètes – incluant soins médicaux, dentaires et accès à la télé-médecine via Dialogue

• Programme REER avec contribution de l’entreprise – pour planifier et faire croître votre avenir financier

• Enveloppe bien-être – soutien pour le bien-être personnel (gym, sports, santé mentale, etc.)

• Activités et événements d’entreprise – Moments de convivialité et team-building organisés tout au long de l’année

• Bureau au Vieux-Port de Montréal – un cadre de travail exceptionnel au cœur du centre-ville