Job Description: Spa Practitioner
Department: Spa
Job Summary
To provide professional and engaging wellness therapies and massage treatments to our clients. You will offer a full range of treatments to fulfill different client needs and objectives.
Competencies Required
Education/Experience
- Completion of High School
- Massage Therapy Certification and/or Esthetician Certification
- Experience in a luxury spa environment, preferably within a full service or luxury hotel would be an asset.
Skills
- Have good communication skills, and multi-tasking skills.
- Works well with a team.
- People person with a caring, positive attitude to clients.
- Able to communicate clearly in English.
- Be highly organized.
Job Outline
- Provides individualized bodywork treatments that meet the guests needs and expectations.
- Recommends Spa products and treatments and provides pertinent hotel information.
- Obtains the basic medical history for a client, assesses any problems, or conditions and suggests appropriate therapy based on current health of client.
- Assesses guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
- Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.
- Maintains knowledge of hours of operation, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
- Sets up and organizes workstation with designated supplies, forms and resource materials, report shortages to supervisor.
- Ensures that a high standard of service is maintained throughout the spa.
- Provide massage services to guests using props and/or products.
- Maintains complete knowledge of correct maintenance and use of equipment, also use equipment only as intended.
- Anticipates guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
- Maintains positive guest relations at all times and maintain client details and confidentiality.
- Tries to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.
- Handles emergency procedures and report any accidents to your manager and security.
- Handles inappropriate guest behavior as per the hotels standard operating procedures for Inappropriate conduct for guests and therapists.
- Frequently checks with guest to promote comfort, safety, and security throughout service.
- Fills out necessary reports or data at the end of each session.
- Attends all scheduled meetings, classes, and training sessions.
- Assists with washing and folding of all linens used in treatment rooms.
Prerequisites:
- 1+ year experience in a related role.
- Physically fit for providing Spa Treatments, which require standing, and applying pressure.
- Caring, positive attitude to clients.
- Available weekends and holidays.
Benefits:
- Competitive, commission-based pay.
- Gratuities
- Staff Discounts (40% off food at Currents and Big Beach Lounge, 40% off Spa Services)
- Medical, Dental, Life Insurance & benefits
- Associate Rates for hotel stays
- Volunteer Support Opportunities
- Team Enrichment Events
- Financial Support for Relevant Education Opportunities
- Inclusive Work Environment
This job description is intended an introduction of the role, rather than a complete list of skills, efforts, duties, responsibilities or working conditions associated with the position.